ace87 Privacy Policy: Your Data, Your Rights

1. Introduction

This Privacy Policy ("Policy") describes how ace87 ("we", "us", "our", "the Platform") collects, processes, stores, and discloses personal data relating to individuals ("you", "the Player", "the User") who visit, register on, or use the ace87 website and its associated services, including online casino games, sports betting markets, live dealer games, and related platform features.

ace87 is committed to handling personal data responsibly and in a manner consistent with best industry practice. This Policy is intended to give you a clear and transparent understanding of your privacy rights and the steps ace87 takes to honour them.

This Policy should be read alongside the ace87 Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement governing your use of the platform.

2. Personal Data We Collect

ace87 collects personal data in the following categories:

Category	Examples	Purpose
Identity Data	Full name, date of birth, gender, national ID number, passport number	Account registration, age verification, KYC/AML compliance
Contact Data	Email address, Bangladesh mobile number, residential address	Account communication, transactional notifications, support
Financial Data	bKash/Nagad/Rocket wallet number, bank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session logs	Platform security, fraud detection, performance optimisation
Usage Data	Games played, bets placed, session duration, pages visited, click patterns	Responsible gaming monitoring, product improvement, personalisation
Marketing Data	Communication preferences, promotional response history	Sending relevant offers (where consent is given), measuring campaign performance

We do not collect any special category data (such as health, racial, or religious information) unless you voluntarily disclose it in the context of a responsible gaming self-assessment or support request. Such data is treated with the highest level of confidentiality.

3. How We Collect Your Data

ace87 collects personal data through the following means:

• Direct interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotional offer.
• Automated technologies: Technical and usage data collected automatically as you interact with the platform, including through cookies, server logs, and analytics tools. See Section 8 for more on cookies.
• Third-party sources: Identity and fraud-check data received from payment processors (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), identity verification service providers, and anti-money-laundering screening services.
• Game providers: Session data provided by our third-party game studio partners (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe) relating to your in-game activity on the ace87 platform.

4. How We Use Your Personal Data

ace87 uses the personal data it collects for the following purposes:

• To create and manage your player account, including verifying your identity and age at registration and on an ongoing basis as required.
• To process deposits and withdrawals via your chosen payment method, and to maintain accurate financial records of all transactions.
• To provide access to casino games, sports betting markets, and other platform features, and to personalise your experience where you have indicated a preference.
• To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other prohibited conduct as defined in the ace87 Terms & Conditions.
• To monitor your gaming activity in fulfilment of our responsible gaming obligations, including identifying patterns that may indicate problem gambling and reaching out proactively where appropriate.
• To comply with legal and regulatory obligations, including anti-money-laundering (AML) requirements and requests from competent authorities.
• To communicate with you about your account, including transactional emails, security alerts, and responses to support queries.
• To send you marketing communications about promotions, bonuses, and new features — but only where you have given your explicit consent to receive such communications.
• To analyse platform performance, identify technical issues, and develop improvements to the ace87 product and user experience.

5. Legal Basis for Processing

ace87 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and ace87 — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification, AML checks, and responding to lawful requests from authorities.
• Legitimate interests: Processing carried out in the legitimate interests of ace87 or third parties, such as fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Personal Data

ace87 does not sell or rent personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank — to process your financial transactions.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and check against sanctions lists and other regulatory databases.
• Game studio partners: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe — limited session data is shared to facilitate game delivery and resolve technical disputes.
• IT and hosting providers: Service providers who support the technical infrastructure of the ace87 platform, operating under strict data processing agreements.
• Legal and regulatory authorities: Where we are required by law, court order, or regulatory instruction to disclose information, we will comply with such obligations.
• Responsible gaming support organisations: In limited circumstances, where a player is identified as a problem gambler and has consented to referral, relevant information may be shared with a support organisation to facilitate assistance.

All third parties with whom ace87 shares personal data are required to process that data only for the specified purpose and in accordance with ace87's instructions and applicable data protection law.

7. International Data Transfers

Some of ace87's service providers and game studio partners operate internationally. As a result, your personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, ace87 ensures that appropriate safeguards are in place — including contractual clauses that require the recipient to protect your data to a standard at least equivalent to that applied within Bangladesh.

If you would like more information about the safeguards applied to any specific international transfer, please contact us at [email protected].

8. Cookies & Tracking Technologies

ace87 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the platform. The cookies we use fall into the following categories:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without disrupting the platform's core functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players interact with the platform, which pages are visited most frequently, and where technical errors occur. This data helps us improve the platform's performance and usability.
• Functionality cookies: Allow the platform to remember your preferences (such as language or display settings) and provide a more personalised experience.
• Marketing cookies: Used to track the effectiveness of promotional campaigns and to ensure that any promotional communications you receive are relevant to your interests. These cookies are only deployed where you have given your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair some features of the platform. Most browsers allow you to refuse new cookies, delete existing cookies, and set alerts when new cookies are received. Refer to your browser's help documentation for instructions.

9. Data Retention

ace87 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The general retention principles applied are as follows:

• Account and identity data: Retained for the duration of your active account relationship with ace87, plus a minimum period of five years following account closure, in accordance with AML recordkeeping requirements.
• Financial transaction data: Retained for a minimum of five years from the date of the transaction, as required for financial regulatory compliance.
• Technical and usage data: Typically retained for a period of up to 24 months from the date of collection, after which it is aggregated and anonymised or deleted.
• Marketing preference data: Retained until you withdraw your consent to marketing communications, at which point it is promptly updated to reflect your preference.
• Support correspondence: Retained for up to three years from the date of the final communication, to allow for the resolution of any subsequent dispute or query.

On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual.

10. Your Privacy Rights

As a player on the ace87 platform, you hold the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data ace87 holds about you at any time. We will respond to such requests within a reasonable period, typically within 30 days.
• Right to rectification: If any personal data held by ace87 is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly through your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent on which processing is based. Note that this right is subject to legal retention obligations that may require certain data to be kept.
• Right to restriction: You may request that processing of your data be restricted in certain circumstances, such as where you contest the accuracy of the data or object to a particular processing activity.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests. ace87 will cease such processing unless it can demonstrate compelling grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact ace87 at [email protected] with the subject line "Data Rights Request". We may ask you to verify your identity before processing the request. There is no charge for exercising your rights in most circumstances.

11. Security Measures

ace87 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ace87's servers
• Encryption of sensitive data at rest, including financial account details and identity documents
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits and vulnerability assessments of platform infrastructure
• Two-factor authentication (2FA) options available to all account holders via their registered Bangladesh mobile number
• Automated fraud detection systems monitoring for unusual account activity in real time
• Staff training on data protection obligations and secure data handling procedures

While ace87 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ace87 will notify affected players without undue delay in accordance with applicable data protection law.

You also play an important role in keeping your account secure. Please use a strong and unique password, enable 2FA, and never share your login credentials with anyone.

12. Minors

The ace87 platform is strictly for adults aged 21 and above. 21+ ace87 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account closed without notice.

If you believe that a minor has registered on the ace87 platform, please contact us immediately at [email protected] so that appropriate action can be taken.

13. Changes to This Privacy Policy

ace87 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where a material change is made to this Policy, we will provide reasonable advance notice via the email address registered to your account and/or via a prominent notice on the platform.

The date of the most recent update is displayed at the top of this page. We encourage you to review this Policy periodically. Continued use of the ace87 platform following notification of any changes constitutes your acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ace87 handles your personal data, please contact our team:

ace87 is committed to resolving all privacy-related queries promptly and transparently. If you are not satisfied with our response to a privacy concern, you may escalate the matter to the ace87 compliance team via the same email address.