Responsible Gaming: ace87's Commitment to Every Player
Gambling should be an enjoyable pastime — never a source of financial stress, anxiety, or harm. ace87 is committed to providing every player in Bangladesh with the tools, information, and support they need to keep their gaming experience safe, balanced, and firmly in their control.
Six Ways ace87 Keeps You in Control
These features are built directly into the ace87 platform and are available to every registered player at any time — at no cost and with no waiting period.
Set daily, weekly, or monthly deposit limits on your ace87 account to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced and can only be increased after a mandatory 7-day cooling-off period.
Set a maximum session duration so you are automatically alerted — or logged out — when your chosen play time is reached. Regular time reminders help you stay aware of how long you have been playing and make conscious decisions about continuing.
Need a short pause? The Time-Out feature lets you step away from your ace87 account for a defined period — from 24 hours up to 6 weeks — without permanently closing your account. During a time-out, you cannot log in, deposit, or place bets.
If you feel that gambling is causing serious harm to you or your family, you can request a full self-exclusion on your ace87 account. Self-exclusion blocks all access for a minimum of 6 months and can be extended up to 5 years or made permanent. Contact our support team at [email protected] to activate.
Beyond deposit controls, ace87 allows you to set a cap on total losses over any given daily, weekly, or monthly period. Once the limit is reached, further play is paused for the remainder of that period — giving you an automatic safety net without needing to remember to stop.
Regular on-screen reality check notifications remind you how much time you have spent in your current session and provide a summary of your net win/loss position. These prompts appear at intervals you choose and are designed to keep you informed, present, and in control of your play.
What Is Responsible Gaming?
Responsible gaming means approaching gambling as a form of entertainment — one with defined boundaries, a clear budget, and a firm understanding that the house always holds a mathematical edge over time. When gambling is treated as a leisure activity rather than a source of income, the vast majority of players enjoy it without experiencing harm.
Problems arise when gambling transitions from recreation to compulsion. Problem gambling is a recognised behavioural condition that can affect anyone, regardless of income, education, or background. In Bangladesh, where online gaming is growing rapidly, ace87 takes its duty of care to players seriously and has embedded responsible gaming principles at every layer of the platform.
ace87 is not simply a platform for games — it is a community of players who deserve a safe, fair environment. That means being transparent about odds, maintaining certified random number generators across all titles, providing verified payout information, and proactively reaching out to players whose usage patterns suggest they may be at risk.
Whether you are a casual player who enjoys a few rounds of cricket betting during the BPL season, or a regular slots player who visits ace87 several times a week, these responsible gaming tools exist for you. They cost nothing to use and can be activated instantly from your account settings or via the support team at [email protected].
Signs That Gambling May Be Becoming a Problem
- Spending more money on gambling than you originally intended or can comfortably afford
- Chasing losses — continuing to play in order to win back money already lost
- Gambling with money set aside for essential expenses such as rent, groceries, or school fees
- Lying to family members or friends about the amount of time or money spent gambling
- Feeling anxious, irritable, or restless when not gambling, or when trying to cut down
- Neglecting work, studies, or family responsibilities due to the time spent gambling
- Borrowing money from friends, family, or financial institutions to fund gambling
- Experiencing persistent thoughts about gambling even when doing other activities
- Failed attempts to set limits, take breaks, or stop gambling entirely
If any of these signs feel familiar, please do not wait. Reach out to the ace87 support team at [email protected] or activate the self-exclusion tool immediately. Seeking help early is a sign of strength, not weakness.
How to Activate Responsible Gaming Tools on ace87
All responsible gaming controls are accessible directly within your account settings once you are logged in, or by contacting the support team at any time of day or night. Here is how to activate each tool.
Set a Deposit Limit
Log in to your ace87 account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Select daily, weekly, or monthly and enter your preferred maximum amount in Taka (৳). The new limit is applied to your account immediately. Reducing a limit takes effect instantly; increasing a limit requires a 7-day reflection period before it comes into force.
Configure Session Time Limits
In Account Settings > Responsible Gaming > Session Controls, choose how long each individual gaming session should last before you receive an alert or are automatically logged out. Options range from 15 minutes to 8 hours. You will receive a clear on-screen notification when your limit approaches.
Activate a Time-Out
Go to Account Settings > Responsible Gaming > Take a Break. Choose a time-out period — 24 hours, 3 days, 7 days, 14 days, or up to 6 weeks. Your account will be suspended for the entire duration. You cannot shorten a time-out once it has started. At the end of the period your account returns to active status unless you extend or request full self-exclusion.
Request Self-Exclusion
Self-exclusion is handled directly by the ace87 support team to ensure it is applied correctly and comprehensively. Contact us at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period (minimum 6 months). Your account will be closed within 24 hours of the request being received, and all pending withdrawals will be processed.
Enable Reality Check Notifications
Within Account Settings > Responsible Gaming > Reality Checks, set your preferred notification interval — every 15, 30, 45, or 60 minutes. When the interval elapses, a clear overlay will display your session duration and net position, prompting you to decide whether to continue or stop. This feature is active across all game types including slots, live casino, and cricket betting.
Set a Loss Limit
In Account Settings > Responsible Gaming > Loss Limits, define the maximum net loss you are comfortable sustaining over a daily, weekly, or monthly period. Once this threshold is crossed, your betting access is paused for the remainder of the period. As with deposit limits, reductions are immediate while increases require a 7-day waiting period for your safety.
Take a Moment to Reflect on Your Play
Honest self-reflection is one of the most effective tools in responsible gaming. Read each question carefully and consider your answer honestly. If you find yourself answering "yes" to several of these, we strongly encourage you to make use of the tools available on ace87 or to seek external support.
If you answered "yes" to two or more of the above questions, your gambling may be moving beyond healthy recreation. Please contact the ace87 support team at [email protected] — we are available 24 hours a day, 7 days a week, including during Ramadan, Eid, and all public holidays in Bangladesh. All conversations are treated with complete confidentiality.
ace87 Support Is Here for You
Contact ace87 Support
Our responsible gaming support team is available around the clock, every day of the year — including during Eid, Pohela Boishakh, Victory Day, and all Bangladeshi public holidays. Response times are typically under 2 hours for responsible gaming requests sent to our dedicated address.
Email: [email protected]
Use the subject line "Responsible Gaming Request" for the fastest response. All responsible gaming communications are handled by a dedicated team separate from general customer support.
ace87's Responsible Gaming Principles
ace87 is committed to operating a gambling platform that prioritises player safety above commercial interests. The following principles guide every decision we make related to responsible gaming:
- We will never market to players who have self-excluded or are on a time-out
- We will never offer incentives that encourage players to exceed their stated limits
- We will proactively reach out to players showing signs of problem gambling
- We train all support staff in responsible gaming identification and response protocols
- All responsible gaming tools are free, immediate, and prominently accessible
- Age verification is enforced rigorously — no exceptions for players under 21
Ready to Play? Keep It Safe and Enjoyable
Set your limits, know your boundaries, and enjoy everything ace87 has to offer — from live cricket betting and Megaways slots to live casino tables. For players aged 21 and above. 21+